See exactly why
shoppers don't buy
Action Replay records real visitor sessions on your storefront, so you can watch where shoppers hesitate, get stuck and leave, then fix it and win the sale back.
- Built in, no scripts to install
- Inputs masked by default
- On by default
Your analytics tell you what happened.
Action Replay shows you why.
Numbers point at the problem. Watching a real shopper hit it, and give up, points at the fix.
Watch it back, exactly as it happened
Press play on any session and the whole visit replays pixel-accurate, cursor and all. Long sessions start instantly, streamed in chunks.
Play, pause, restart
Step through the whole visit and jump back to the start anytime.
1× to 8× speed
Speed through the slow parts, slow down for the moments that matter.
Skip inactivity
Idle stretches are skipped automatically, so you only watch what counts.
Seekable timeline
Scrub anywhere on a buffered timeline, with idle time shaded on the scrubber.
A replay player, and the context to act on it
Everything you need to watch a real session and understand it at a glance, built right into your store.
See every session in context
Device, country, entry page, duration and pages viewed, right there in the list, for guests and logged-in customers alike.
Pixel-accurate replay
Every mouse move, click, scroll, keystroke and page-to-page jump, reconstructed exactly as your visitor experienced it.
Instant playback
Long sessions start the moment you hit play. Loaded in chunks, nothing to wait for.
Speed & skip idle
On/off & capture rate
Turn recording on or off per store, and sample the share of sessions that fits your traffic.
Press play on a real shopper's visit
Built in and on by default, so the first step is already done for you.
- 1Chapter 01
It records automatically
Recording is on by default, capturing every visit across your storefront, guests and customers alike. No script, no tag, nothing to set up.
- 2Chapter 02
You watch real sessions
Open any session and replay it pixel-accurate, at 1x to 8x, skipping idle time, with device, country and duration at a glance.
- 3Chapter 03
You fix what's losing sales
Spot the exact friction, a confusing step or a broken mobile layout, fix it, and turn a lost visit into a sale.
Powerful for you. Private for your shoppers.
Action Replay is built to earn trust. Sensitive data is protected automatically, so there's nothing you need to remember to switch on.
All inputs masked by default
Anything typed into a form (names, emails, addresses) is masked before a session is ever stored.
Payment fields never recorded
Payment iframes and embeds are blocked, so card and checkout details can't be captured.
Do-Not-Track & opt-out honored
Visitors who signal Do-Not-Track or choose to opt out are respected automatically.
Your store, your data only
Every store sees only its own visitors' sessions. Never shared or pooled with anyone else.
About 30-day auto-expiry
Sessions delete themselves after roughly 30 days, so you get recent insight without holding data forever.
Frequently asked questions
No. Action Replay is built into Ecomplify and on by default. There are no scripts to add, no third-party tools to connect, and nothing to configure to start capturing sessions.
No. It's lightweight and runs quietly in the background while shoppers browse, so your storefront stays fast.
Yes. All form inputs are masked by default, payment iframes and embeds are blocked, and Action Replay honors the browser's Do-Not-Track setting and a visitor opt-out. Each store can only ever see its own visitors' sessions.
Yes. Action Replay works for both guests and logged-in customers, across every page of your storefront.
Sessions automatically expire after about 30 days, so you always have recent behavior to learn from without holding data forever.
Yes. You can turn recording on or off per store, and set a capture rate of 100%, 50%, 25%, 10% or 5% of sessions whenever you like.